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      Country
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          Find a Location

          National Jewelry & Pawn, Inc. has 20 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Country
            Please enter a valid location.
            • National Jewelry & Pawn, Inc.

              2334 Guess Rd Durham, NC 27705-3343

              BBB Accredited Business
            • National Jewelry & Pawn, Inc.

              3341 N Roxboro St Durham, NC 27704-3255

              BBB Accredited Business
            • National Jewelry & Pawn, Inc.

              3165 Hillsborough Rd Durham, NC 27705-3002

              BBB Accredited Business
            • National Jewelry & Pawn, Inc.

              2731 Durham Chapel Hill Blvd Durham, NC 27707-2869

              BBB Accredited Business
            • National Jewelry & Pawn, Inc.

              923A N Miami Blvd Durham, NC 27703-2227

              BBB Accredited Business

            Business ProfileforNational Jewelry & Pawn, Inc.

            Pawnbroker
            HeadquartersMulti Location Business
            BBB accredited business
            The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

            At-a-glance

            Customer Reviews

            1.67/5stars

            Average of 6 Customer Reviews

            Customer Complaints

            9 complaints closed in last 3 years

            2 complaints closed in last 12 months

            BBB Rating & Accreditation

            Accredited Since: 2/1/1995

            Years in Business: 36

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Business Details

            This is a multi-location business.

            Find a Location

            National Jewelry & Pawn, Inc. has 20 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Country
              Please enter a valid location.
              • National Jewelry & Pawn, Inc.

                2334 Guess Rd Durham, NC 27705-3343

                BBB Accredited Business
              • National Jewelry & Pawn, Inc.

                3341 N Roxboro St Durham, NC 27704-3255

                BBB Accredited Business
              • National Jewelry & Pawn, Inc.

                3165 Hillsborough Rd Durham, NC 27705-3002

                BBB Accredited Business
              • National Jewelry & Pawn, Inc.

                2731 Durham Chapel Hill Blvd Durham, NC 27707-2869

                BBB Accredited Business
              • National Jewelry & Pawn, Inc.

                923A N Miami Blvd Durham, NC 27703-2227

                BBB Accredited Business
              BBB File Opened:
              1/1/1991
              Years in Business:
              36
              Business Started:
              8/1/1987
              Business Incorporated:
              8/12/1987
              Accredited Since:
              2/1/1995
              Type of Entity:
              Corporation
              Alternate Business Name
              • Friendly Jewelry & Pawn
              • National Pawn
              • National Fine Jewelers
              • College Road Jewelry and Pawn
              Contact Information

              Principal

              • Mr. Robert J. Moulton, President

              Customer Contact

              • Mr. Robert J. Moulton, President
              • Mr. Lamont Walden, Manager
              • Mr. Jimmy Rose, Manager
              • Ms. Teresa T. Moulton, Secretary/Treasurer
              • Mr. Kevin Stewart, Manager
              • Mr. Tim Pennington, Manager
              • Ms. Effie Hayes, Manager
              • Ms. Nancy Drake, Manager
              • Mr. Mike Meza, Manager
              Additional Contact Information

              Fax Numbers

              • (919) 286-3244
                Primary Fax
              • (919) 661-6504
                Other Fax

              Phone Numbers

              Email Addresses

              Customer Complaints

              9 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              10/30/2023

              Complaint Type:
              Problems with Product/Service
              Status:
              Answered
              I got a loan and continued to pay on it when I could marking sure not to default. They made triple the loan amount so its not like they missed out on any money. I was in a bad financial situation but Made sure to make a payment or contact them when I couldnt to get an extension. I made a payment on July 17th for $61.60 which was 2 payments to not forfeit. I missed August and called them in September to pay it off completely and pick it up, thats when I was told the item was forfeit. I couldnt believe it because no one called and told me that it was about to when every other time I would get a call or text to let me know so I dont lose it. I was very upset and in tears. She said let me check if its been sold . I was then told it had not but it was sent out for cleaning and it can take up to a month or two because they get really busy. She said not to worry they would call me when it was done and I can pay $263.20 to get it back. I waited a few weeks with no return calls. So today I called and the gentleman who works there told me the item was already sold. I could not believe it after what I was told he then says that when its sent out there is no guarantee it comes back. That lady lied to me and never mentioned anything like that. I was lead to believe I could still get it back. I then spoke to a manager and I was basically told its gone and there isnt anything they could do even though I have a good history with them and that Im sorry no one called you. It was a necklace from *****. If it wasnt for the fact I really needed the money for groceries I wouldnt have used it for a loan. It meant a lot to me and all I got was a sorry.
              Read More

              Customer Reviews

              6 Customer Reviews

              What do you think? Share your review.

              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              DE E

              1 star

              12/29/2023

              National Pawn on ************************ in ********** **, the manager was not customer ********************** when I showed up! I called at 2:42pm and wanted to know the process on selling an unused and unboxed motorized scooter my daughter received as a gift last Christmas that was forgotten about in our garage. The associate over the phone did ask if I had the receipt and was informed I did not. She asked me questions and then said she wanted to see it so bring it in. I packed the scooter in my car and drove down. When I arrived no one knew what I was talking about so an associate grabbed the manager who was very dismissive because I didn't have a receipt and also insisted I wasn't where I called (I can send a screenshot of the number and amount of time proving he's incorrect). It was not a good experience and I will be leaving this same complain on the BBB website. Time is more valuable than money and my time was wasted. On top of all that... it is not illegal for me to not have a receipt for a gift! Not trying to assist makes it seem like people are trying to sell stolen items, when in fact they bring items that are NOT stolen straight from their home garage! I researched the information in ** and it's not illegal at all. It is a liability concern for the company if anything, a policy that is NOT in your website as if 12/29/2023 @ 4:03pm to be exact. THE EXACT COMPLAINT I SENT IN THE CONTACT US FORM.

              Local BBB

              BBB of Eastern Carolinas

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